Your privacy matters to us. This policy explains what information HydroFix may collect and how it is used when you contact us or request plumbing services.
This Privacy Policy describes how HydroFix ("HydroFix", "we", "us", or "our") collects, uses, and safeguards information you provide when you visit our website, submit a plumbing service request, or otherwise communicate with us. By using our website and services, you acknowledge the practices described below.
We may collect information that you voluntarily provide, such as your name, email address, contact details, and information about your plumbing needs. This may include details about inspections, leak repairs, drain cleaning, maintenance, pipe issues, fixture problems, replacement requirements, or other information you choose to include in a service request.
When you complete a request form, the information you submit may be used to understand the plumbing work you are seeking and to respond to your inquiry. We encourage you to provide only information that is relevant to your plumbing service request and communication with HydroFix.
Our website may automatically receive limited technical information when you visit, such as browser type, device information, general usage activity, and basic diagnostic information. This information may help us maintain website functionality, improve reliability, and understand how visitors use our online services.
We use collected information to respond to service inquiries, arrange plumbing inspections, discuss leak repairs and maintenance, evaluate pipe replacement requests, communicate about requested services, maintain business records, improve our website, and provide a more useful customer experience.
We do not sell your personal information. Information may be shared with trusted service providers when reasonably necessary to operate our website, process communications, maintain technical systems, or support requested services. We may also disclose information when required by applicable law or when necessary to protect our rights, property, users, or business operations.
We use reasonable administrative, technical, and organizational measures to help protect information provided to us. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure, so we cannot promise absolute security of information transmitted online.
Depending on applicable law, you may have rights concerning the personal information we hold about you, including rights to request access, correction, deletion, or information about how your data is processed. You may also choose not to provide optional information, although this may limit our ability to respond fully to certain plumbing service requests.
We may update this Privacy Policy when our practices, services, or legal obligations change. Any revised version will be published on this page so that you can review the current information practices of HydroFix.
If you have questions about this Privacy Policy or how your information is handled, please contact HydroFix by email at [email protected].